Privacy Policy for Cipherweave Software
This Privacy Policy describes how Cipherweave Software collects, uses, and shares your information when you use our comprehensive PDF tools and solutions, including conversion, editing, security, and optimization functionalities. We are committed to protecting your privacy and handling your data with transparency and care.
1. Information We Collect
We collect various types of information in connection with the services we provide, which include PDF conversion tools, document management software, online PDF editing platforms, secure document solutions, custom PDF API integration, OCR for scanned documents, PDF compression and optimization, and digital signature solutions.
1.1. Information You Provide to Us Directly:
- Account Information: When you create an account, we may collect your name, email address, password, and other registration details.
- Payment Information: If you make purchases through our service, we collect transaction information, which may include payment method details (though full payment card numbers are processed by third-party payment processors and not stored on our servers).
- Documents and Content: When you use our services to upload, process, or store PDF documents and other files, these documents and their contents are processed by our systems. We handle this content with utmost care and security.
- Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, and the contents of the message or attachments you may send us.
1.2. Information We Collect Automatically:
- Usage Information: We collect information about your activity on our online platform, such as the features you use, the pages you visit, the links you click, and the time, frequency, and duration of your activities.
- Device Information: We collect information from and about the devices you use to access our service, including IP address, web browser type, operating system, and unique device identifiers.
- Log Files & Analytics: Like most online services, we gather certain information automatically and store it in log files. This may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data. We use analytics tools to help us understand trends in activity, not to identify individual users.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: This includes processing your PDF documents, providing conversion, editing, and security features, and managing your account.
- To Improve and Personalize Our Services: We use information to understand how our users interact with our platform, to develop new features, and to enhance user experience.
- For Security and Fraud Prevention: Protecting our systems and our users from fraud and unauthorized access.
- For Communication: To send you technical notices, updates, security alerts, and support and administrative messages.
- For Customer Support: To respond to your comments, questions, and requests and provide customer service.
- For Research and Development: To analyze and improve the effectiveness of our services, algorithms, and business operations.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not share your personal information with third parties except in the following limited circumstances:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, analytics, hosting, and customer support. These service providers are obligated to protect your information and are prohibited from using it for any other purpose.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- In Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
- With Your Consent: We may share your information with your explicit consent or at your direction.
Please note that we do not share the content of your uploaded documents with any third parties or use them for any purpose other than providing the requested service (e.g., conversion, editing, compression) and improving the underlying algorithms for that specific service, with suitable anonymization where necessary.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information and documents when you enter, submit, or access your personal information. These include secure servers, encryption of data in transit and at rest, regular security audits, and restricted access to data for employees.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. For documents processed through our services, we typically delete them from our servers shortly after processing, usually within a few hours, unless you explicitly choose to store them on our platform or it's necessary for the provision of a specific feature (e.g., document management).
6. Your Data Protection Rights
Depending on your location and applicable privacy laws (such as GDPR), you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Children's Privacy
Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please do not hesitate to contact us:
Cipherweave Software
3845 Park Street, Suite 700
San Francisco, CA, 94107
USA